Answers to the most common questions about our free UPS, FedEx, and USPS package tracking service.
Is WoPackage really free to use?
Yes! WoPackage is completely free to use for all UPS, FedEx, and USPS tracking. We do not charge any fees, require subscriptions, or have hidden costs. Our service is supported by advertising, which allows us to offer free tracking to all users.
What tracking numbers does WoPackage support?
We support all major US carrier tracking numbers:
- UPS: 1Z numbers (e.g., 1Z5977460390043291), TNT, Mail Innovations
- FedEx: Express, Ground, SmartPost, Freight (e.g., 397502757142)
- USPS: Priority Mail, First-Class, Media Mail, Certified Mail (e.g., 9400111899569876543210)
Why is my tracking information not updating?
Tracking updates can be delayed for several reasons:
- The package is in transit between sorting facilities with no scanning points
- Weekends and holidays can cause delays in carrier scanning and updates
- Technical issues with the carrier's tracking system
- The package was just shipped and hasn't been scanned yet
We recommend checking back in 1-2 hours or contacting the carrier directly if updates are delayed for more than 24 hours.
Do I need to create an account to use WoPackage?
No account creation is required to use our tracking service. Simply enter your tracking number and click "Track Now" to get instant results. We do not collect or store any personal information from our users.
How accurate is the tracking information on WoPackage?
Our tracking information is pulled directly from the carrier's official systems (UPS, FedEx, USPS), so it is as accurate as the information provided by the carrier. We update our data in real-time to ensure you get the most current status available.
Can I track international packages with WoPackage?
Currently, we focus on US domestic packages for UPS, FedEx, and USPS. While some international packages may work if they use US carrier tracking numbers, we recommend using the carrier's official international tracking for the most accurate results.
Why does my tracking show "Delivered" but I haven't received my package?
This is a common issue that can happen for several reasons:
- The package was left with a neighbor, building manager, or in a safe location
- The delivery driver scanned it as delivered before actually delivering it
- The package was delivered to the wrong address (rare)
We recommend checking around your property first, then contacting the carrier if you still can't find it within 24 hours.
Is my tracking number safe with WoPackage?
Yes. We do not store your tracking numbers or any personal information. All tracking requests are processed in real-time and not saved in our systems. For more information, please review our Privacy Policy.
How can I contact WoPackage support?
You can reach our support team by email at
[email protected]. We strive to respond to all inquiries within 24 hours. Please note that we cannot resolve issues with lost or delayed packages - you will need to contact the shipping carrier directly for those matters.
Does WoPackage work on mobile devices?
Yes! Our website is fully responsive and works on all mobile devices (iOS and Android), tablets, and desktop computers. No app download is required - simply visit our website from your mobile browser to track your packages.